How It Works

A simple, community-first community connector experience from request to arrival, built around Northeast Los Angeles.

Requesting a ride is straightforward

The rider flow is designed to show the essentials clearly before the trip begins.

Enter

Add your pickup and destination to see the trip before you confirm.

Review

Check pricing, pickup details, and the ride information at a glance.

Request

Confirm your trip and we start looking for a nearby driver.

From match to pickup to drop-off

Once a ride is requested, the experience stays visible and easy to follow inside the app.

Matched with a nearby driverYou are paired with an available driver nearby so pickup timing stays predictable and local.
Track the ride in real timeYou can follow the driver's approach, monitor the trip, and stay informed from pickup to drop-off.
Arrive with support built inSafety tools and in-app support stay available throughout the trip so you can ride with confidence.

Launching in the neighborhoods we know best

Highland ParkEagle RockGlassell ParkMount WashingtonCypress ParkAtwater Village

Northeast Los Angeles: NELA Ride is starting with a focused local footprint so the service can stay reliable where it is needed most first.

Expansion follows demand: As local ridership and driver availability grow, coverage will expand into adjacent Northeast Los Angeles corridors while keeping wait times fast and predictable.

A ride flow built for everyday trust

The experience is meant to feel simple enough for repeat local use, not just one-off trips.

Clear trip completionAt the end of the ride, the trip closes inside the app so riders have a clean record of what happened and when.
Shared accountabilityThe platform is designed around transparent ride information and expectations for both riders and drivers.
Built for repeat everyday useThe goal is simple: a community connector experience that works for commuting, errands, appointments, and other regular neighborhood trips.